How cancellations, rescheduling and refund requests are reviewed and processed.
AsquareB Knowledge Orbit Private Limited · Last Updated: 25 October 2026
This policy applies to paid educational, counselling, assessment, admissions consultancy, training and other services offered by AsquareB through its website or authorised channels.
Before accepting payment, AsquareB will communicate the applicable fee, service inclusions, commencement date, cancellation conditions and refund terms.
Where a service has a specific refund schedule, that schedule must be made available before purchase and must comply with applicable law.
Email care@asquareb.in with the subject “Refund or Cancellation Request”.
Include your name, registered contact details, service or program, payment reference, payment date and reason for the request.
We may request reasonable information to verify the transaction.
Refund eligibility will be assessed under the conditions disclosed before purchase, taking account of the service, any lawful commitments already incurred and applicable consumer rights.
Any deduction must have a valid basis and must not be an undisclosed retrospective charge.
Where a service has commenced, the review may consider the service already delivered, the remaining components and the applicable disclosed terms.
Any amount retained must be consistent with the agreement and applicable law. There is no blanket exclusion of statutory consumer rights.
For completed counselling sessions, assessments, reports, training or digital services, refund eligibility depends on the nature of the service, the terms disclosed before purchase and applicable law.
Digital delivery alone does not automatically eliminate consumer rights.
Rescheduling requests should be submitted as early as reasonably possible.
Availability, notice periods and any applicable rescheduling fees must be communicated before booking. If AsquareB reschedules a service, we will notify affected users and explain the available alternatives.
If AsquareB cancels a paid service and cannot provide the agreed alternative, the appropriate refund or remedy will be determined under the service agreement and applicable law.
Users should report duplicate debits or failed transactions by providing the relevant transaction reference.
AsquareB will investigate and coordinate with the payment provider where necessary. Processing time depends on the provider and banking system; an individual timeframe will be communicated when available.
Scholarship awards, concessions and referral benefits are subject to their disclosed conditions. Any refund involving a discounted fee will be calculated under the applicable terms and law.
Approved refunds will ordinarily be returned through the original payment method where feasible, or another lawful method agreed with the customer.
AsquareB will communicate the applicable processing timeframe when the refund is approved. We will not request a payment password, PIN or OTP to process a refund.
If you disagree with a decision, email care@asquareb.in with the subject “Refund Complaint”.
This policy does not restrict your right to approach a competent consumer authority or forum.
AsquareB Knowledge Orbit Private Limited
Website: https://www.asquareb.in
Email: care@asquareb.in
Telephone: +91 7259827707
Corporate Office: StartUp Park by IQue, Total Mall, Ground Floor, Space No. 07, Hosur Road, Opposite Madiwala Police Station, Koramangala, Bengaluru, Karnataka – 560068, India.
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